Frequently Asked Questions
Product
What is Fruttini Gelato®?
What is Fruttini Gelato®?
Real fruit, carefully emptied and refilled with gelato or sorbet made from its own pulp. 100% natural, crafted by hand, and joyfully indulgent.
Where can I find ingredient and allergen information?
Where can I find ingredient and allergen information?
Each Fruttino has its own unique recipe. For the most accurate ingredient and allergen details, check the individual product pages — you’ll find full transparency on what’s inside, including any dairy, nuts, or other potential allergens. Still unsure? Contact us — we’re happy to help.
Which Fruttini are lactose-free?
Which Fruttini are lactose-free?
The following Fruttini contain no dairy and are completely lactose-free:
Lemon, Lime, Mandarin, Strawberry, Pomegranate, Kiwi, Fig, Prickly Pear, Peach, Plum, Apricot, Date, Kumquat, and Persimmon.
Are all flavours available year-round?
Are all flavours available year-round?
Not always — we only use real, seasonal fruit, so our assortment changes based on natural availability.
How many pieces are in each pack of Fruttini Gelato®?
How many pieces are in each pack of Fruttini Gelato®?
Each pack contains 0.5 kg of a single Fruttini Gelato® flavor. Since each fruit is handcrafted and varies in size, the number of pieces may vary. You can find an approximate number on the product page.
You can also add multiple packs to your cart if you want to try more flavors or serve more guests.
Not sure which flavor to choose?
Not sure which flavor to choose?
Try one of our selected sets, designed to offer a variety of Fruttini Gelato® flavors. Perfect for discovering the range — or for serving a varied tray that will win over everyone.
Where can I taste Fruttini Gelato®?
Where can I taste Fruttini Gelato®?
At select restaurants and occasionally at special events! Sign up to our newsletter to stay up to date on tastings, pop-ups and exclusive events.
How do you store Fruttini Gelato®?
How do you store Fruttini Gelato®?
Store them in the freezer at -18°C. They remain fresh for up to 12 months.
How long should I wait before serving them?
How long should I wait before serving them?
Let them sit at room temperature for 8–10 minutes before enjoying them — that’s when the texture and flavor are at their best.
Is there an ideal way to serve them?
Is there an ideal way to serve them?
Yes — for the best experience, quickly run them under warm water, wait 8–10 minutes, then cut them in half. Serve on a chilled platter with crushed ice for a wow factor. For a creative twist, pair with an espresso or a shot of limoncello, or garnish with fresh mint, coconut flakes, or other light toppings. Enjoy!
Can you eat the peel of the fruit?
Can you eat the peel of the fruit?
Yes — if you would normally eat the peel of that fruit, you can also enjoy it frozen (e.g. strawberry, apple, peach, apricot, date).
Are the other products of Antica Gelateria Matteo available for purchase?
Are the other products of Antica Gelateria Matteo available for purchase?
At the moment, the entire range of Antica Gelateria Matteo is available only for B2B partners. For inquiries from restaurants or retailers, please contact us directly.
SHIPPING AND DELIVERIES
How can I place an order?
How can I place an order?
Order directly on our website.
For special requests, large quantity orders or if you need assistance during the purchase, write to us via email , via the contact page or on WhatsApp — we are here to help.
If you are a Ho.Re.Ca. partner, contact us via the B2B / Collaborate with us section.
Where do you deliver?
Where do you deliver?
We currently deliver throughout Italy. However, together with you we will check the possibility of shipping to the requested destination. Just contact us on WhatsApp or by phone for more information.
When will I receive my order?
When will I receive my order?
Deliveries take place within 24–48 hours of shipment (note: the count starts from when the package is entrusted to the courier, not from when the order is placed). You will receive a code to track your package.
As our products are frozen and perishable, it is important that someone is present to receive the delivery. Unfortunately, we cannot accept responsibility for missed deliveries or packages left unattended.
How much does delivery cost?
How much does delivery cost?
Shipping costs are calculated based on the total weight of the order.
Can I place a business or large order?
Can I place a business or large order?
Absolutely — we love to collaborate on events, corporate gifts, or professional supplies. Learn more on our B2B / Collaborate with Us page.
Do you accept returns?
Do you accept returns?
No, due to the perishable nature of the product we cannot accept returns. However, if you encounter any issues, please let us know and we will resolve it.
How are the Fruttini packaged? Will they stay frozen?
How are the Fruttini packaged? Will they stay frozen?
We ship using high-density polystyrene boxes and dry ice, designed to keep Fruttini frozen for 48–72 hours. Packaging is reusable, HACCP-compliant, and thoroughly tested.
What should I do with dry ice?
What should I do with dry ice?
Handle with care — never touch directly. Let evaporate in a well-ventilated area, away from children and animals. Leaves no residue or moisture.
How is the cold chain maintained during shipping?
How is the cold chain maintained during shipping?
Shipments are temperature controlled and follow strict food safety protocols. Dry ice provides sterile, moisture-free isolation. We will provide you with a tracking number and notify you when your package is shipped.
